Resources to Provide Support / Help with problems and requests

Last updated: July 28, 2023. Pablo

Who is involved in this process: Grant Support Squad + Grantees

Goals of process: This process is important to Support and facilitate resources for the grantees.

Steps of process:

We have identified three primary areas in which grantees may require assistance:

1. Questions related to the grantee journey: These are inquiries related to the grants framework and the grantee journey.
2. Technical issues with the platform and development: When grantees encounter technical challenges, this is the space to address these issues.
3. Promotion of the projects: If a grantee seeks support in promoting their projects, we are here to provide guidance and assistance.

To streamline our support efforts, we use a document where each problem or request is recorded. This approach helps us systematize solutions effectively. If a grantee requires assistance, the process involves documenting the issue in the provided table and verifying if it is a problem that has already been resolved in the past.

If the issue relates to technical matters, kindly refer to:

Technical issues + Advisorship

For grantees seeking promotion, please visit:

Promote Grantees

This structured approach ensures that we can effectively address and support the diverse needs of our grantees.